Webinar recap- Flourish with Facebook: 3 ways to take your online presence from Blah to Brilliant

Posted on 15. Jul, 2011 by Sandy.

0

I did a short webinar last week covering some recurring questions about building a Facebook community and what do do once people do start ‘Liking’ you. Here are the slides, I’d love to hear your tips! Flourish with Facebook: 3 ways to take your online presence from blah to brilliant   View more presentations from [...]

Share

Continue Reading

A new kid on the block

Posted on 04. Jul, 2011 by Sandy.

1

Watch out! All of the geeks are abuzz with the latest and greatest from Google, G+. Here a few thoughts that come to mind: Buzz vs Woody Google has had plenty of time to watch and learn from Facebook’s mistakes and simplify the user experience in G+. But is it simple enough for the average [...]

Share

Continue Reading

The losing deal with deal sites..

Posted on 29. Jun, 2011 by Sandy.

0

Yes, another daily deal related post but this time I’m on the losing side! In the past, when I’ve bought deals it’s always been at places I haven’t been to before but I have blogged about how the disadvantages of daily deal sites, one of them being that is alienating for existing customers who pay [...]

Share

Continue Reading

Should you outsource Community Management?

Posted on 22. Jun, 2011 by Sandy.

1

I don’t think there is a simple Yes or No answer to this question. I see the Community Management role as a sub-set of the Product Management and Marketing role in a company. Meaning, the Product Manager is the one the drives the road-map and makes decisions about what features will be in the product [...]

Share

Continue Reading

Growing your Community Authentically

Posted on 15. Jun, 2011 by Sandy.

3

The quest for new likes/followers/fans/groupies seems never ending. I see it everyday and am asked often, “How do I get more followers“   Show up. Participate. Interact. Provide value. Basically, you have to ‘do the work’. But you have to also decide why you are doing it. and then there’s the : “I need 1000 fans [...]

Share

Continue Reading

Taking the First Step

Posted on 08. Jun, 2011 by Sandy.

0

They say a journey of a thousand miles begins with one step. But what if it is the first step that is the hardest? The first step to beginning a whole new adventure? A new job? A new project? I experienced this type of resistance recently. And by resistance, I mean à la lizard brain/Seth [...]

Share

Continue Reading

The Art of Patience

Posted on 02. Jun, 2011 by Sandy.

0

We hear about the Art of Marketing and the Art of Sales but what about the Art of Patience? You know the part where you have to patiently wait for a response from a customer or prospect? You know the days in between hitting send in Outlook/Gmail and refreshing your inbox (even though most services [...]

Share

Continue Reading

The Case of TMI: Are you scaring away your customers?

Posted on 27. May, 2011 by Sandy.

2

A person interested in your services contacts you and in your effort to help them, you go all out with everything you can offer them. Newbies or veterans, it happens to the best of us and it’s a common mistake that we all make at some point. We forget to grow big ears and talk [...]

Share

Continue Reading

Customer Service: Going the Extra Mile

Posted on 25. May, 2011 by Sandy.

0

One of my friends recently had a bad food experience at a downtown Montreal cafe. Since she’s a regular at this cafe and has food allergies she wasn’t going to dismiss it. She contacted them through their ‘Contact us’ page on their website and the owner responded expressing his dismay and concern over her negative [...]

Related Posts Plugin for WordPress, Blogger...
Share

Continue Reading

Blog WebMastered by viagra no prescription overnight.